Samsung launches Digital Service Center: What is means for Samsung users

Samsung launches Digital Service Center: What is means for Samsung users

Tech News

Samsung has announced its Digital Service Center, a comprehensive platform to offer a personalized customer service experience related to their products. Samsung consumers can access the Digital Service Center by going to the support menu on or directly logging on to

As announced by the company, the digital service center will provide personalized support based on the needs of consumers. This includes a simplified user navigation journey, quick access to category-wise self-help content, category-specific DIY videos, mobile app experience, and model-specific repair and spare part prices at one page.

Users will also be able to access DIY videos to find resolutions to issues related to their products such as how to use screen mirroring feature on your TV, how to connect Soundbar to the TV, how to install your Samsung semi-automatic washing machine, how to set up the Freestyle projector, or how to use auto restart feature in Samsung Galaxy smartphones.

Sunil Cutinha, Vice President, Customer Service, Samsung India said “At Samsung, we have always believed in catering to the evolving needs of customers. The Digital Service Center is a step towards simplifying post-purchase services and providing personalized support to our consumers. We understand that to fully empower consumers, they need to be offered easy access to a digitalized ecosystem. The platform boasts easy navigation for consumers and also provides them access to product specific DIY videos, helping them resolve their queries with ease.”

The digital service center can also be used to access several additional digital service options that Samsung offers to its customers, helping them resolve their issues without stepping out of their homes. Customers can opt for WhatsApp Support, Remote Support, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

Using the digital service center, Samsung consumers can book appointments to get priority service at service centers, avail pick & drop service, locate a service center, get details of warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support, and get software updates.

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Updated: 05 Jul 2023, 11:11 AM IST

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