How to track and block your lost smartphone online: A step-by-step guide

Sanchar Saathi utilizes the Central Equipment Identity Register (CEIR). It is free to use and was running as a pilot in some of the telecom circles including Delhi, Maharashtra, Karnataka and North East. 

Users who have lost their phones can block their device temporarily using the IMEI number on the platform. Once blocked, the handset will not work on any network. 

Here, we bring you a step-by-step guide about how to use Sanchar Saathi to track and block your lost mobile. Before proceeding, one must keep the FIR copy of the stolen/lost phone handy as it will be needed to track the phone on Sanchar Saathi website.

Step 1- Go to https://sarcharsaathi.gov.in

Step 2- Here, click on the ‘Block your lost/stolen mobile’

Step 3-  You will now be asked to enter details of your device that includes mobile number, IMEI number, device brand and device model. You will also be required to upload the purchase invoice of the phone

Step 4- Next, enter lost information like city, district, state and date when you lost your device

Step 5- Now, you will be asked to enter mobile owner personal information like name, address, and email ID along with ID proof.

Step 6- You will also have to enter the mobile number to receive OTP

Step 7- Enter the OTP you receive on the provided mobile number and verify it

Step 8-  Accept the declaration and click on Submit

Step 9- You are now registered on the portal. As a next step, login to your account

Step 10- To locate your lost/stolen phone, click on ‘IMEI Search’ button and enter details as asked. The portal will show your phone’s location if it is switched on.

Step 11- To block your phone, click on ‘Block Stolen/Lost Phone’, enter your phone number and click on ‘Block’.